The following, in honor of the opening of my new blog, is a terrible chronicle of whining about my latest (NOT FUN AT ALL) adventure.
It was quite frankly the perfect ending to a perfect year. Well, ladies and gentlemen, I am writing this from the lobby of the London Holiday Inn which costs probably more in a week than my first real monthly salary will be. But that's not the issue now.
Once more, I find myself in the UK’s capital… though I am starting to want to never return here with the luck I’ve been having in this bloody city!
I’ve talked with many of you and I’m sure from hearing the news you are aware of the Heathrow disaster. I go where all the fun is. To summarize:
Basically, a guard told me that they had found a “device” (euphemism for BOMB) in the terminal and “euthanized” it. This happened on Tuesday morning before I even got there. My flight from Madrid was delayed because the plane was late coming in, and we weren’t told of this. I waited in the entire security line before I was alerted that Terminal 4 was entirely shut down. Then we were all sent to another part of the airport, supposedly to get re-ticketed. Ha-ha.
The highlights:
· 5-hour rescheduling line stretching outside the airport. Hundreds, hundreds of people. Old people, children, lack of information, bad, bad, bad.
· 2 large lost bags, 30 kilos each, containing all of my stuff and clothes (for carry-on I have my laptop, my camera, money, documents and three novels in Spanish. Whoo-hoo.)
· I dropped the laptop from the pressure. Twice. It is now being weird when turning on.
· After waiting in line for the 5 hours, it gets shut down. The phone number for British Airways won’t work because thousands of people are calling in.
· By the time this happens, there are no available hotels in the area. Ticket desk reopens at 5 a.m. and I have no flight reservation. Some people managed to get through by calling, including a woman to Boston… only at the 7:40 p.m. Fourth of July flight, and she was among the first people, apparently, to get through.
· Misery loves company: made friends in the line. A thirteen-year-old recently bat-mizvahed girl from New York, Hannah, and her elderly grandparents. Three high school students from California en route to France to join their class, awake for 24 hours, traveling alone for the first time, in tears. A woman in her late 20s on a journey to India, a group of madrileños, various Brits.
· After the line gets shut down, Terminal 4 does reopen post-bomb. The Jewish grandparents and the girl from New York convince me to risk it with them and go directly to the terminal and beg to get on the flight to New York that was not cancelled. As soon as we get there, of course it does get cancelled. They go off into the center to look for a hotel, and I decide to camp out in the terminal until 5 a.m. so I can get a chance at a ticket.
· The Hilton Hotel, connected to Terminal 4, looked appealing to bum. So instead I went there in the lobby and made more friends: a kooky middle-aged teacher from Boston who teaches at UConn and borrowed my wireless, a Syrian-American travel agent who was on her way from Damascus and three college students from Tampa: a WASP, a Greek one, and an Indian.
· The Hilton had no rooms available (and they are nearing ₤400 anyway) but the staff told us we could hang out on the couches in the lobby as long as “you do not sleep”. Why, you ask? Because people paid lots of money to stay in a room in the Hilton and would feel slighted that we are there for free. Oh, goodness… had I known that my lack of being airborne would offend Paris Hilton’s corporate sponsors… really, truly, I apologize. Send me to prison but I want my dog with me.
· During this time I realized the Hilton had Internet and Skyped the damn Brits and my mother. Both without concrete results but my mama was at least sympathetic :)
· By some miracle, around 12:30 a.m. I manage to reach British Airways. They can only change my flight to Thursday. New York? — I beg. Newark? ANY CITY ON THE EAST COAST OF THE US? Nope, nothing earlier than Thursday. Good news: I may have misunderstood the guy (because I can’t understand half of what they say anyway), but I think I got upgraded to first class. Do I care? No. I just want to be at my house or home NOW. That is, in Madrid or in Boston. The latter at this point HIGHLY preferable.
· Nonetheless, a huge influx of refugees left the Hilton stranded as they kept arriving and unsettling the ego of the royalty who had rooms. Eventually the staff herded all of us to a downstairs meeting room where we were told to camp out with blankets and cheap plastic mats. There they had (nicely, at least) set up tables with tea and food (and B.A. didn’t offer even to FIND us hotel rooms — they handed out a piece of paper saying that they weren’t going to give us hotels).
· The place reminded me of the pictures of the Palestinian refugee camps — Western style, of course, being in the Hilton — but same basic setup. It was ridiculous: about 500 people in one room on the floor, coughing, etc. I found a corner in a less-populated room and slept for about three hours on the floor from 3 until at 6 a.m., when we were all promptly herded out.
· The next day at 6:30 I went on a mission to find my bags in Terminal 1, where I arrived from Madrid. Fruitless. I go to Terminal 4, where the bomb was and where my flight to Boston was/is supposed to be. “Bags are in a classified area.” Can I pick them up because I am staying in a hotel? Nope. Maybe they’ll go to Boston, maybe not.
· Begging to get on an earlier flight also useless because the lines (sorry, queues, as they say here) are longer than Cervantes’ Don Quijote, the unabridged version.
· Then at about 9 a.m. after hours of going back and forth to Terminal 1 and 4 in this godforsaken airport from hell I said to myself — a la mierda con todo eso, ¡COÑO! — and got myself a room here at the Holiday Inn, but also not without difficulty either. How nice of them to raise their prices as the refugees pile in.
· Other fun details: to get on the shuttle to the Holiday Inn, must travel to another terminal AND pay the equivalent of $8; all ATMs manage to be broken in Terminal 1 (!?!) and I had no more “pound sterling”; had to buy a British power adapter so I could use my laptop; and Internet costs more than selling my soul to the devil.
Okay, I suppose I now do see the irony and humor in this ridiculous situation (but only after a warm shower and a soft and expensive hotel blanket, I admit). Upon arrival, my appearance was rather, um, attention drawing at a fancy hotel. Well, that’s what 3 hours of sleep and travel disasters do to us. In fact, the Bangladeshi dude at reception gave me a “look” of disbelief when I told him yes indeed I am settling my own bill, buddy. Just ‘cause I don’t got no hairbrush don’t mean I don’t have no credit card!!
But on a serious note, this is a complete and chaotic mismanagement of a potentially critical situation. Someone could have had a serious health issue in one of those queues. Sure, they got their security part straight and killed the bomb. But the lack of “bureaucratic management skills” is appalling. I — a seasoned traveler — was quite seriously holding back tears most of yesterday because I simply COULD NOT TALK TO ANYONE FROM THE AIRLINE in person, by phone, or by internet… any and all information traveled down the grapevine.
Anarchy, guys. I suppose karma does not want me to return to Boston. That or it’s leading me to pursue my career in Foreign Service and single-handedly solve this blasted terrorist problem. …Right.
When I did manage to speak to someone, they sent me to another terminal. When I got to the other terminal, they sent me back to where I came from. Por dios, ojalá que este maldito aeropuerto fuera un poquito como Barajas.
I am disappointed I am not home for the holiday because I had plans to see friends and everyone and blah and blah but now I just hope I can get on a plane tomorrow… anywhere. Yes, I’m safe and fine and all that is good. But lesson from all this: Healthrow, гвалт, never again.
Hell, if I’d known I’d get two trips to London in a month, I’d have planned them better. I’d at least have taken a toothbrush.
Happy Independence Day! Damn, I don't think they celebrate it here...